Review management is an extremely useful feature.

It allows you to reply to reviews that your app receives in Google Play and the Apple App Store. The responses that you submit in this feature are automatically sent to Google Play Console and App Store Connect. So after you submit, there's no other action needed.

There are several filters you can use to sort through your reviews.

You can sort by:

Additionally, you can also use several Filters, such as:

Once you've found an app review you'd like to reply to, simply click on Send.

You can reply by:

If you realize you made a mistake in your reply or would like to edit your reply, you can do so after you've submitted it. Just go back to the review and click Edit answer.

After you save a reply as a template, you can manage it in the Templates feature.

If the review isn't in your language, you can easily translate it to English.

To better organize your reviews, you can use the Tagging feature.

Simply tap the + Add Tag button under any review.

If you don't have any tags added yet, simply click the + sign and add your first tag.

Enter your tag and click Enter. It will be automatically added.

Next time you want to add an existing tag to a review, simply select it from the dropdown list.

Click the Delete icon to delete the tag.

Later on, you can use Filters to view only reviews with specific tags:

You can find templates by pressing the three dots in the upper right corner of the Reply to Reviews page -> Open Templates.

To create a template follow these steps:

1. Create a new folder and name the folder

2. Create a new template by clicking the +Add Template option and name it

After you've created a new folder and a new template, you can edit or delete them by pressing three dots next to it and then "edit" and "delete." You can also see how many times the template was used.

You can filter templates by using the search box.

To use a template, go to the Reply to Reviews page. Choose a review to reply to and press "reply". Then you'll see a Template option. In order to view more templates, press it and menu will appear.

You can then select from all of the templates that you've created.

Get notified when your app gets a new review.

Review Alerts notifies you when your app gets a new review. That way you can respond to the review more promptly. You'll also be able to identify and fix bugs quicker.

You can find Review Alerts on the left side menu under Configuration --> Reports --> Review Alert

It's easy to set up Review Alerts. You can send these alerts to your email or to a Slack channel.

1. Choose Email Alert

2. Enter the email you'd like to receive alerts to and confirm

1. Choose Slack Alert

2. Connect the Slack Channel you'd like to receive alerts in and confirm.

After you've set up your Review Alerts you can manage them by turning them on and off or deleting them.

If specific errors persist, consult AppRadar's Support Team for additional guidance via [email protected].