To manage Reviews from your App Radar account, you need to connect it with your App Store Connect account. This guide focuses specifically on setting up App Store Connect API access for review management.
Note that other App Radar features like performance metrics and store listing management require additional permissions, which are covered later in this guide. For video tutorial on review setup go over here: https://youtu.be/2slqMAeXzqE
Note! You have to be Admin user of your App Store Connect account to do this.
8 Steps to Get Quickly Connected
Log into your App Store Connect account with your Apple ID.
Go to Users and Access → Integrations tab → App Store Connect API section. Make sure the Team Keys tab is selected. Click on the “+” button to add new key.
You can see the instructions on Apple’s developer document pages here.
Name your API Key and select the Customer Support role.
Once you save this API Key, download it in the .p8 file format and copy the Key ID from the same table. Issuer ID is available above the table.
Go to Connections page on your App Radar account. Then to the tab Review Management and click on the Add Connection button.
In the modal which will open, select App Store and click on the Continue button.
Paste your Issuer ID and Key ID which you copied from your App Store Connect account. Also upload the .p8 file which you downloaded from your App Store Connect account. Then, click on the Continue button.
Come back to AppRadar's Connections page > Review Management > click to choose the apps that you have previously granted access to.
And you're done! Now go to reply to your reviews :)
Step-by-step Guide with Screenshots
Log into your App Store Connect account with your Apple ID.
Go to Users and Access → Integrations tab → App Store Connect API section. Make sure the Team Keys tab is selected. Click on the “+” button to add new key.
Name your API Key and select the Customer Support Access level and click Generate.
From here you will need:
Copy your Issuer ID
Copy Key ID
Download the .p8 file
Log into your App Radar account and go to the Connections page, then to the Review Management tab and click on the +Add Connection button.
In the pop-up modal, select App Store Connect while being in the Review Management tab. Click Continue.
Paste your Issuer ID and Key ID which you copied from your App Store Connect account earlier. Also upload the .p8 file which you downloaded just now.
Then, click the Finish button.
Lastly, come back to App Radar's Connections page → Review Management tab → click to choose the apps that you have previously granted access to.
Done!
Kindly note that it may still take some time to fully sync your previous review history, but we'll finish it quickly :)
In case of any questions or issues, please reach out to [email protected] for additional help.