To manage Reviews from your App Radar account, you need to connect it with your Google Play Console account.
Note: You have to be the Owner of your Google Play Developer account to do this.
Before you can create a service account and use it to connect to Google Play Console for Review Management, you need to:
Create a Google Cloud Project.
Enable the Google Play Developer API for your Google Cloud Project.
Google's documentation on steps mentioned above: https://developers.google.com/android-publisher/getting_started
Please note that only the last 7 days of reviews are imported after the connection is established.
11 Steps to Get Quickly Connected
Log into your Google Cloud Platform.
Now navigate to Service Accounts. Make sure you are in the Google Play Android Developer project.
Click on the + Create service account and fill in the Service account details, give it the Editor permission to this project. Once you click on the "Done" button, you will be redirected to the Service Accounts page.
On the list of Service Accounts, find this new account you created and click on 3-dots for more actions, then select Manage keys.
On the Keys page click on Add Key > Create new key and select JSON key type. Download this file to your computer.
Log into your Google Play Console Account Users & Permissions page.
Click Invite new users
Put the email address of your Service Account that we just created in p.3 in the email address field.
Instructions on how to create a Service account in Google’s documentation
Give this user the following permissions and click Invite user:
View app information and download bulk reports (read-only)
Reply to reviews
Give this user the App permissions to access the apps you want to connect.
Go to the Review Management tab on the Connections page on your App Radar account, and click on the Add Connection button.
Then select Google Play Console in the Review Management section and click on the Continue button.
Paste your Developer Name here (you can copy it from Developer Page in the Console) and upload the .json file which you downloaded from your Google Cloud account.
Go back to App Radar's Connections page > Review Management and select the apps that you have connected.
And you're done! Now go to reply to your reviews :)
Step-by-step Guide with Screenshots
Step 1: Log into your Google Could Platform.
Step 2: Navigate to Service Accounts. Make sure you are in the Google Play Android Developer project.
Step 3: Click on the + Create service account.
Step 4: Fill in the Service account details, give it the Editor permission to this project. Once you click the Done button, you will be redirected to the Service Accounts page.
Step 5: On the list of Service Accounts, find this new account you created and click on 3-dots for more actions, then select Manage keys.
Step 6: On the Keys page click on Add Key -> Create new key and select JSON key type. Download this file to your PC.
Step 7: Log into your Google Play Console Account Users Permissions page. Click Invite new users
and put the email address of your Service Account that we just created.
In the App permissions tab grant access to the apps you want to connect.
Then go to Account permissions and enable the following ones:
View app information and download bulk reports (read-only);
Reply to reviews;
Click Apply and Invite user.
Step 8: Go to the Review Management tab on Connections page on your App Radar account, and click on the + Add Connection button.
Step 9: Then select Google Play Console in the Review Management section and click on the Continue button.
Step 10: Paste your Developer Name here (you can copy it from Developer Page in the Console) and upload the .json file which you downloaded from your Google Cloud account.
Step 11: When this is done, go back to App Radar and go to Connections > Review Management > choose the connection type (App Store or Play Store) and click to add the apps from the selection.
Support
In case of any questions or issues, please reach out to [email protected] for additional help.