If you've connected your Google Play app to App Radar but don’t see any data, it may be due to the Google Play Threshold.
Additionally, data visibility issues might occur across various platforms integrated with App Radar, such as App Store Connect or third-party solutions.
Google Play Threshold Explained
Google Play enforces minimum thresholds for data display, meaning that if your app’s store views or installs don’t reach a certain level, Google won’t display the data. This may result in no visible data in App Radar.
How to Check for Google Play Threshold
Log in to your Google Play Console.
In the All Apps view, select the app that is missing data.
Go to growth > performance in the Play Store > store analysis and check the date range on the graph.
If you don’t see data in the Reports for a daily time frame, the Google Play Threshold is likely the reason.
Additional Help
You may also refer to these related articles for further help:
If you see data in the Google Play Console but not in App Radar, please contact us at [email protected], and we’ll investigate further.
App Store Connect Data Visibility Issues
Common Causes
If data is not appearing in your AppRadar dashboard after you’ve connected it to your App Store Connect account, the problem could stem from:
A sync delay between platforms.
An incomplete integration setup.
Issues specific to unpublished apps.
Step-by-Step Troubleshooting
Wait and Retry
Sometimes, the issue resolves itself after a short delay. Allow some time for the data from App Store Connect to fully sync with AppRadar.
Verify Your Integration Setup
Ensure that your setup follows the steps outlined in AppRadar’s help resources, particularly for:
Adding unpublished apps to your account.
Ensuring permissions are correctly set for your App Store Connect account.
Reference Related Help Articles
Platform Compatibility
If you are wondering whether SplitMetrics Acquire can work within the AppRadar platform, the answer is no. SplitMetrics Acquire functions as a separate platform and is not integrated into AppRadar's functionalities. Ensure you are clear about the scope of each platform when choosing solutions for your app marketing needs.